Summary:	ASTERISK-01033: AgentLogin, Hard hangup on a call from the queue, freezes the SIP channel the agent is logged in on
Reporter:	cristian (cristian)	Labels:
Date Opened:	2004-02-16 07:43:48.000-0600	Date Closed:	2004-09-25 02:14:12
Priority:	Blocker	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	1) do a agentlogin on a SIP channel 2) place a call into a q 3) do a hard hang up (put handset on hook) on the agentlogin call on the SIP channel 4) goto the * CLI & do show channels 5) when the agent try agentlogin the answer is: "..agent still logged in.." *CLI> show channels 9917 (CALL17) logged in on SIP/17-9183 is idle (musiconhold is 'default')
Comments:	By: zoa (zoa) 2004-02-16 08:14:24.000-0600 isnt that normal behaviour ? An agent is logged in until logged out, no ? By: cristian (cristian) 2004-02-16 08:54:29.000-0600 i hope no. when then agent hang up the phone the agent logout must be automatic. My problem is that when the agent hang up the phone, he still remain logged in, as an active agent in the queue. He also respond to the incoming calls, waiting in the queue. By: Mark Spencer (markster) 2004-02-16 10:29:53.000-0600 Find me on IRC so I can login and find this on your system.  i'm kram (irc.openprojects.net in #asterisk) By: cristian (cristian) 2004-02-20 05:18:24.000-0600 Finally i find the correct sequence to repeat the problem. I use asterisk 0.7.1 + the patch to manage queue witch emprove messages (bugs id 214) 1) do a agentlogin on a SIP channel 2) place a call into a q 3) the agent do a hard hang up (put handset on hook) before the client hang up  the phone 4) when the same agent try agentlogin the answer is: "login incorrect "(agent still logged in) 5) goto the * CLI & do show channels *CLI> show channels 9917 (CALL17) logged in on SIP/17-9183 is idle (musiconhold is 'default') By: Mark Spencer (markster) 2004-02-22 18:45:36.000-0600 Can you try CVS and also try it without the other patch just to be sure this problem is unrelated? By: cristian (cristian) 2004-02-26 06:53:55.000-0600 I can't try without che patch, because it's a call center where i need the message that say the client position. I have update to the 0.7.2 + patch I will report the result as soon as possible By: cristian (cristian) 2004-03-16 03:17:15.000-0600 Also with 0.7.2 + patch the bug is present By: alric (alric) 2004-03-22 11:26:06.000-0600 Does this happen with current CVS?  The mentioned patch is in cvs already, so you won't have to patch it in. By: Mark Spencer (markster) 2004-03-25 17:20:52.000-0600 We were unable to duplicate this bug, so I'm going to close it out as "fixed" with the other big patch we put in.  If it's not, feel free to reopen.