Summary:ASTERISK-00627: [request] Barge and Whisper the Agent [from admin view]
Reporter:apnaisp (apnaisp)Labels:
Date Opened:2003-12-06 02:41:00.000-0600Date Closed:2011-06-07 14:04:46
Versions:Frequency of
Description:Like ZapScan that barges a Zap channel, it would be great if there is an App like Whisper which barges any kind of channel like Zap, SIP or IAX2 and using this the admin can say something to either leg of the call.

The requirement is of a call center on which I am working and the dmin while listening to the Agent and Customer conversation, want to intruct/guide the Agent if he is unable to answer the customer queries or just stucked.

Comments:By: zoa (zoa) 2003-12-06 05:47:30.000-0600

looking for something similar for quite a while :)

By: Olle Johansson (oej) 2003-12-06 06:17:05.000-0600

For SIP, this requires that the media stream is passed through Asterisk, which is not always the case. I am not aware if other channels can disconnect from the media stream, like a SIP re-INVITE.

By: zoa (zoa) 2004-01-09 20:12:59.000-0600

also look at http://bugs.digium.com/bug_view_page.php?bug_id=0000250

By: Brian West (bkw918) 2004-04-18 01:39:51

Not something thats very easy to do... but if you are still intrested in this feature please post back to indicate so.

House Keeping