Summary: | ASTERISK-00182: Call in queue with agents configured but no answer asterisk 'dies' | ||
Reporter: | Adam Goryachev (adamg) | Labels: | |
Date Opened: | 2003-08-27 06:31:56 | Date Closed: | 2004-09-25 02:14:13 |
Priority: | Major | Regression? | No |
Status: | Closed/Complete | Components: | Applications/app_queue |
Versions: | Frequency of Occurrence | ||
Related Issues: | |||
Environment: | Attachments: | ||
Description: | I have two AgentCallbackLogin agents configured in a queue, both are logged in. One has a priority defined. A call arrives in the queue, dials the agent without a priority who doesn't answer. Call times out, musiconhold stops, asterisk stops responding, doesn't provide dialtone on zap devices, or output on console (but accepts commands, just doesn't process them) ****** ADDITIONAL INFORMATION ****** asterisk*CLI> show agents 1001 (Adam Goryachev) available at '1001@dispatchlogin' (musiconhold is 'default') 1002 (Sarah Gwilliam) available at '1002@dispatchlogin' (musiconhold is 'default') 1003 (Doris Mitchell) not logged in (musiconhold is 'default') asterisk*CLI> show queues queue has 0 calls (max unlimited) in 'ringall' strategy Members: Agent/1001 with penalty 2 has taken no calls yet Agent/1002 has taken no calls yet No Callers -- Starting simple switch on 'Zap/2-1' -- Executing Goto("Zap/2-1", "remote|s|7") in new stack -- Goto (remote,s,7) -- Executing Queue("Zap/2-1", "queue|t") in new stack -- Started music on hold, class 'default', on Zap/2-1 -- outgoing agentcall, to agent '1002', on 'Local/1002@dispatchlogin-e0ac,1' -- Executing Dial("Local/1002@dispatchlogin-e0ac,2", "Zap/3") in new stack -- Called 3 -- Called 1002 -- Zap/3-1 is ringing -- Agent/1002 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Zap/3-1 is ringing -- Nobody picked up in 15000 ms -- Hungup 'Zap/3-1' == Spawn extension (dispatchlogin, 1002, 1) exited non-zero on 'Local/1002@dispatchlogin-e0ac,2' asterisk*CLI> show agents asterisk*CLI> show queues asterisk*CLI> agents.conf: [agents] autologoff=30 agent => 1001,1234,Adam Goryachev agent => 1002,1234,Sarah Gwilliam agent => 1003,1234,Doris Mitchell queues.conf: [general] [queue] music = default strategy = ringall timeout = 15 retry = 5 maxlen = 0 member => Agent/1001,2 member => Agent/1002 | ||
Comments: | By: Mark Spencer (markster) 2003-08-27 09:34:29 Find me on IRC, I'll need to login to your machine. This sounds like a deadlock of some sort. By: Mark Spencer (markster) 2003-09-23 13:45:53 Customer seems to have disappeared. |