[Home]

Summary:ASTERISK-00182: Call in queue with agents configured but no answer asterisk 'dies'
Reporter:Adam Goryachev (adamg)Labels:
Date Opened:2003-08-27 06:31:56Date Closed:2004-09-25 02:14:13
Priority:MajorRegression?No
Status:Closed/CompleteComponents:Applications/app_queue
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:I have two AgentCallbackLogin agents configured in a queue, both are logged in.
One has a priority defined.
A call arrives in the queue, dials the agent without a priority who doesn't answer.
Call times out, musiconhold stops, asterisk stops responding, doesn't provide dialtone on zap devices, or output on console (but accepts commands, just doesn't process them)

****** ADDITIONAL INFORMATION ******

asterisk*CLI> show agents
1001         (Adam Goryachev) available at '1001@dispatchlogin' (musiconhold is 'default')
1002         (Sarah Gwilliam) available at '1002@dispatchlogin' (musiconhold is 'default')
1003         (Doris Mitchell) not logged in (musiconhold is 'default')
asterisk*CLI> show queues
queue        has 0 calls (max unlimited) in 'ringall' strategy
  Members:
     Agent/1001 with penalty 2 has taken no calls yet
     Agent/1002 has taken no calls yet
  No Callers

   -- Starting simple switch on 'Zap/2-1'
   -- Executing Goto("Zap/2-1", "remote|s|7") in new stack
   -- Goto (remote,s,7)
   -- Executing Queue("Zap/2-1", "queue|t") in new stack
   -- Started music on hold, class 'default', on Zap/2-1
   -- outgoing agentcall, to agent '1002', on 'Local/1002@dispatchlogin-e0ac,1'
   -- Executing Dial("Local/1002@dispatchlogin-e0ac,2", "Zap/3") in new stack
   -- Called 3
   -- Called 1002
   -- Zap/3-1 is ringing
   -- Agent/1002 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Zap/3-1 is ringing
   -- Nobody picked up in 15000 ms
   -- Hungup 'Zap/3-1'
 == Spawn extension (dispatchlogin, 1002, 1) exited non-zero on 'Local/1002@dispatchlogin-e0ac,2'
asterisk*CLI> show agents
asterisk*CLI> show queues
asterisk*CLI>

agents.conf:
[agents]
autologoff=30
agent => 1001,1234,Adam Goryachev
agent => 1002,1234,Sarah Gwilliam
agent => 1003,1234,Doris Mitchell

queues.conf:
[general]
[queue]
music = default
strategy = ringall
timeout = 15
retry = 5
maxlen = 0
member => Agent/1001,2
member => Agent/1002
Comments:By: Mark Spencer (markster) 2003-08-27 09:34:29

Find me on IRC, I'll need to login to your machine. This sounds like a deadlock of some sort.
By: Mark Spencer (markster) 2003-09-23 13:45:53

Customer seems to have disappeared.